Terms and Conditions

Terms & Conditions

Last updated: November 2025

Welcome to Jeda Alice Diamonds (“we”, “our”, “us”). By purchasing from or using our website, you agree to the terms outlined below.

Returns

We want you to love your jewellery. If something isn’t quite right, please contact us within 14 days of receiving your order at admin@jedaalicediamonds.onmicrosoft.com so we can assist with your return.

Return Conditions

  • Items must be unworn, undamaged, and returned in their original box with any certificates or documentation included.

  • Items showing signs of wear, damage, or alteration cannot be accepted for return.

  • Original shipping charges are non-refundable for change-of-mind returns.

  • If your item is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund in accordance with the Australian Consumer Law, and we will cover reasonable return shipping costs.

Custom & Made-to-Order Pieces

Custom mountings, special orders, or pieces not shown on our website are non-refundable for change of mind.
However, if a custom item is faulty or does not match its description, you retain all rights under Australian Consumer Law for a repair, replacement, or refund.

Processing Refunds

Refunds will be made to the original payment method within 3–5 business days after your return is received and approved.

Product & Colour Disclaimer

We strive to display our jewellery as accurately as possible. However, variations in lighting and individual screen settings may cause slight differences in colour or detail between online images and physical items.

Warranty

All Jeda Alice Diamonds pieces are covered by a 3-month manufacturer’s warranty, which covers defects in materials or workmanship under normal wear.

This warranty is in addition to, and does not limit, your rights under Australian Consumer Law.

What’s Covered

  1. Product Excellence Guarantee
    Each product must be free from defects or it may be returned for credit or replacement.

    • Covers defective parts and labour for repair under normal wear.

    • Does not cover stones not originally supplied by Jeda Alice Diamonds.

    • Warranty service must be carried out by Jeda Alice Diamonds to remain valid.

  2. Ring Sizing
    Rings may be resized within 1 month of purchase for a nominal fee.

    • Eternity rings cannot be resized.

    • Eternity rings returned due to incorrect sizing will incur a 30% restocking fee.

  3. Stone Replacement
    Missing diamonds or gemstones under 0.12 carat total weight will be replaced free of charge within 3 months of purchase (excluding loss or damage from misuse).

Not Covered

The warranty does not cover:

  • General wear and tear (scratches, dents, nicks, fading)

  • Water damage or exposure to harsh chemicals

  • Lost or stolen parts

  • Damage due to misuse, negligence, or unauthorized repairs

Our voluntary warranty may be voided by unauthorized alteration or repair.
This does not affect your rights under the Australian Consumer Law.

Limitation of Liability

To the extent permitted by law, our liability for any breach of these Terms or for defective goods is limited to one or more of the following (at our discretion):

  • Replacement of the goods;

  • Repair of the goods; or

  • Refund of the purchase price.

Nothing in these Terms limits or excludes your rights under the Australian Consumer Law.

Contact Us

If you have any questions about your purchase, warranty, or these Terms & Conditions, please reach out to us:

📧 admin@jedaalicediamonds.onmicrosoft.com
📍 Sydney, Australia
🕓 Monday – Friday, 10:00 AM – 5:00 PM (AEST)